PRIVACY POLICY
We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
These terms and conditions of use (Terms) explain how you may use this website (www.teampeachproject.com), our services, products, digital programs, and any of its content. These Terms apply between FZGEAR Holdings Sdn. Bhd. as Peach Project (we, us or our) and you, the person accessing or using the Site or our Digital Programs (you or your). You should read these Terms carefully before using the Site or our services, products and digital programs. By using the Site or App or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site or any of our services, products and digital programs immediately.
About Us
Peach Project is wholly owned by FZGEAR Holdings Sdn. Bhd. and we are registered in Malaysia with SSM registration number 1295199-D.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the Malaysia Personal Data Protection Act (PDPA).
Our Website and Products
This privacy policy relates to your use of our website, www.teampeachproject.com and all services, products, membership and digital program. Our Site and Membership App may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site or Membership App, we encourage you to read the privacy notice of every website you visit.
Our Collection and Use of your Personal Information
We collect personal information about you when you access our Site or use our Membership App, contact us, and send us feedback and testimonials. We collect this personal information from you either directly, such as when you contact us or indirectly, such as your browsing activity while on our Site or App (see ‘Cookies’ below).
The personal information we collect about you depends on the particular activities carried out through our Site or App. This information includes: Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, and photographs and videos that may identify you. Contact Data includes billing address, delivery address, email address and telephone numbers. Financial Data includes bank account and payment card details or other types of electronic payment, details of your membership package and fees and others linked to your membership and the payments you make to us.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, traffic data, location data operating system and platform and other technology on the devices you use to access our Site or App.Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses, personal or professional interests and your profile picture. Usage Data includes information about how you use our Site or App, application, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We may also use, store and transfer Special Category Data about you (this includes details about your race or ethnicity, information about your health and biometric data) in order to deliver our services to you with care, to ensure your health when performing exercises or to comply with our obligations under health and safety law. We do not collect any information about criminal convictions and offences. Special Category Data includes, but is not limited to:
Height
Weight
Age
Data collected from Third Party apps or software such as Myfitnesspal, Apple Watch and Apple Health, including but not limited to calories burned per day, number of steps and number of active minutes. Whilst we do not generally collect Special Category Data unless it is volunteered by you, we do specifically collect health data to the extent that it is required to assess your readiness for physical exercise. By providing the Special Category Data to us, you are consenting to our using it in the manner set out in this Policy.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use this personal information to:
- Verify your identity
- Create and manage your account with us
- Process and deliver your order(s) including the management of payment(s)
- Keep you updated with news and information we consider relevant to you
- Customise our Site or App and its content to your particular preferences
- Notify you of any changes to our Site or App or to our services that may affect you
Improve our services
- Our Site and App are not intended for use by children, and we do not knowingly collect or use personal information relating to children.
Our Legal Basis for Processing your Personal Information
When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why. The legal bases we may rely on include:-
Consent: where you have given us clear consent for us to process your personal information for a specific purpose.
Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations).
Legitimate interests: A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.
Use of Information
The table below explains what we use (process) your personal information for and our reasons for doing so:
What we use your personal information for: To provide services to you and fulfill your order such as using payment card details to collect payment for goods and services, carry out contractual obligations, facilitate bookings of classes and appointments.
Our reason: For the performance of our contract with you or to take steps at your request before entering into a contract.To address queries and to contact you with marketing and/or promotional materials and any information that may be relevant to you.
What we use your personal information for: To prevent and detect fraud against you.
Our reason: For our legitimate interests or those of a third party, i.e., to minimize fraud that could be damaging for us and for you.
What we use your personal information for: Ensuring business policies are adhered to, e.g., policies covering security and internet use.
Our reason: For our legitimate interests or those of a third party, i.e., to make sure we are following our own internal procedures so we can deliver the best service to you.
What we use your personal information for: Operational reasons, such as improving efficiency, training, troubleshooting, data analysis, testing and quality control.
Our reason: For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price.
What we use your personal information for: Ensuring the confidentiality of commercially sensitive information
Our reason: For our legitimate interests or those of a third party, i.e., to protect trade secrets and other commercially valuable information, to comply with our legal and regulatory obligations.
What we use your personal information for: Statistical analysis to help us manage our business, e.g., in relation to our financial performance, customer base, service range or other efficiency measures.
Our reason: For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price.
What we use your personal information for: Updating and enhancing customer records, and responding to enquiries.
Our reason: For the performance of our contract with you or to take steps at your request before entering into a contract. To comply with our legal and regulatory obligations. For our legitimate interests or those of a third party, e.g., making sure that we can keep in touch with our customers about existing orders and new products.
What we use your personal information for: Statutory returns.
Our reason: To comply with our legal and regulatory obligations.
What we use your personal information for: Ensuring safe working practices, staff administration and assessments.
Our reason: To comply with our legal and regulatory obligations. For our legitimate interests or those of a third party, e.g., to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you.
What we use your personal information for:
When conducting our marketing campaigns:-
to deliver relevant advertisements, newsletters and promotions
to you to recommend services and offers that may be of interest to you
to measure the effectiveness of the advertising provided
to improve our Site and App, services, marketing, customer experiences
for market research and survey purposes
Our reason: We rely on your consent to use your personal data when conducting our marketing campaigns. For our legitimate interests or those of a third party, i.e., to promote our business to existing and former customers.
What we use your personal information for: Credit reference checks via external credit reference agencies.
Our reason: For our legitimate interests or those of a third party, i.e., to ensure our customers are likely to be able to satisfy invoices for our services.
What we use your personal information for: External audits and quality checks, e.g., for ISO or Investors in People accreditation and the audit of our accounts.
Our reason: For our legitimate interests or those of a third party, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards. To comply with our legal and regulatory obligations.
What we use your personal information for: Managing your account with us: To create and manage your account with us and to communicate with you about your account, fees, and membership terms, inform you of products and services that may be of interest to you and to allow you to participate in interactive features of our services.
Our reason: For the performance of our contract with you or to take steps at your request before entering into a contract. For our legitimate interests or those of a third party, e.g., making sure that we can keep in touch with our customers about existing orders and new products
Marketing
We may use your personal data to send you updates (by email, text message, telephone, or post) about our services, including exclusive offers, freebies, promotions, or new services.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘Use of Information’). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by contacting us at support@teampeachproject.com.
We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell it with other organisations for marketing purposes.
Who we Share your Personal Information with
We routinely share personal information with:-
Third parties we use to help deliver our products and services to you, e.g., payment service providers, suppliers, third-party software providers, and business partners
Other third parties we use to help us run our business, e.g., marketing agencies, mailing houses, systems providers, accounts payable, website hosts, our banks and couriers.
Third parties approved by you, e.g., social media sites you choose to link your account to or third party payment providers; and Credit reference agencies, Royal Malaysian Customs Department, regulators and other authorities who may act as processors who require reporting of processing activities in certain circumstances.
We will share personal information with law enforcement or other authorities if required by applicable law. We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers ensuring they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations. We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a restructuring. Usually, information will be anonymised, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
Where your Personal Information is Held
Information may be held at our offices and those of our third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal information with’).
How Long your Personal Information will be Kept
We will keep your personal information while you have an account with us, or we are providing products and services to you. Thereafter, we will keep your personal information for as long as is necessary:-
to respond to any questions, complaints or claims made by you or on your behalf;
to show that we treated you fairly;
to keep records required by law.
Keeping your Personal Information Secure
We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to Contact Us
If you wish to contact us, please send an email to support@teampeachproject.com
Cookies and Other Tracking Technologies
A cookie is a small text file which is placed onto your device (e.g., computer, smartphone or other electronic device) when you use our website or mobile application. We use cookies, web beacons, tracking pixels and other tracking technologies on our website including other media channels, mobile websites, or mobile applications related or connected to our Site. This helps us recognise you and your device and store some information about your preferences or past actions.
For further information on cookies and web beacons, tracking pixels and other tracking technologies on our website, and our use of such tracking technology, when we will request your consent before placing them and how to disable them, please see our Cookie Policy: www.teampeachproject.com/cookiepolicy
These terms and conditions of use (Terms) explain how you may use this website (www.teampeachproject.com), our services, products, digital programs, and any of its content. These Terms apply between FZGEAR Holdings Sdn. Bhd. as Peach Project (we, us or our) and you, the person accessing or using the Site or our Digital Programs (you or your). You should read these Terms carefully before using the Site or our services, products and digital programs. By using the Site or App or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site or any of our services, products and digital programs immediately.
About Us
Peach Project is wholly owned by FZGEAR Holdings Sdn. Bhd. and we are registered in Malaysia with SSM registration number 1295199-D.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the Malaysia Personal Data Protection Act (PDPA).
Our Website and Products
This privacy policy relates to your use of our website, www.teampeachproject.com and all services, products, membership and digital program. Our Site and Membership App may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site or Membership App, we encourage you to read the privacy notice of every website you visit.
Our Collection and Use of your Personal Information
We collect personal information about you when you access our Site or use our Membership App, contact us, and send us feedback and testimonials. We collect this personal information from you either directly, such as when you contact us or indirectly, such as your browsing activity while on our Site or App (see ‘Cookies’ below).
The personal information we collect about you depends on the particular activities carried out through our Site or App. This information includes: Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, and photographs and videos that may identify you. Contact Data includes billing address, delivery address, email address and telephone numbers. Financial Data includes bank account and payment card details or other types of electronic payment, details of your membership package and fees and others linked to your membership and the payments you make to us.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, traffic data, location data operating system and platform and other technology on the devices you use to access our Site or App.Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses, personal or professional interests and your profile picture. Usage Data includes information about how you use our Site or App, application, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We may also use, store and transfer Special Category Data about you (this includes details about your race or ethnicity, information about your health and biometric data) in order to deliver our services to you with care, to ensure your health when performing exercises or to comply with our obligations under health and safety law. We do not collect any information about criminal convictions and offences. Special Category Data includes, but is not limited to:
Height
Weight
Age
Data collected from Third Party apps or software such as Myfitnesspal, Apple Watch and Apple Health, including but not limited to calories burned per day, number of steps and number of active minutes. Whilst we do not generally collect Special Category Data unless it is volunteered by you, we do specifically collect health data to the extent that it is required to assess your readiness for physical exercise. By providing the Special Category Data to us, you are consenting to our using it in the manner set out in this Policy.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use this personal information to:
- Verify your identity
- Create and manage your account with us
- Process and deliver your order(s) including the management of payment(s)
- Keep you updated with news and information we consider relevant to you
- Customise our Site or App and its content to your particular preferences
- Notify you of any changes to our Site or App or to our services that may affect you
Improve our services
- Our Site and App are not intended for use by children, and we do not knowingly collect or use personal information relating to children.
Our Legal Basis for Processing your Personal Information
When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why. The legal bases we may rely on include:-
Consent: where you have given us clear consent for us to process your personal information for a specific purpose.
Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations).
Legitimate interests: A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.
Use of Information
The table below explains what we use (process) your personal information for and our reasons for doing so:
What we use your personal information for: To provide services to you and fulfill your order such as using payment card details to collect payment for goods and services, carry out contractual obligations, facilitate bookings of classes and appointments.
Our reason: For the performance of our contract with you or to take steps at your request before entering into a contract.To address queries and to contact you with marketing and/or promotional materials and any information that may be relevant to you.
What we use your personal information for: To prevent and detect fraud against you.
Our reason: For our legitimate interests or those of a third party, i.e., to minimize fraud that could be damaging for us and for you.
What we use your personal information for: Ensuring business policies are adhered to, e.g., policies covering security and internet use.
Our reason: For our legitimate interests or those of a third party, i.e., to make sure we are following our own internal procedures so we can deliver the best service to you.
What we use your personal information for: Operational reasons, such as improving efficiency, training, troubleshooting, data analysis, testing and quality control.
Our reason: For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price.
What we use your personal information for: Ensuring the confidentiality of commercially sensitive information
Our reason: For our legitimate interests or those of a third party, i.e., to protect trade secrets and other commercially valuable information, to comply with our legal and regulatory obligations.
What we use your personal information for: Statistical analysis to help us manage our business, e.g., in relation to our financial performance, customer base, service range or other efficiency measures.
Our reason: For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price.
What we use your personal information for: Updating and enhancing customer records, and responding to enquiries.
Our reason: For the performance of our contract with you or to take steps at your request before entering into a contract. To comply with our legal and regulatory obligations. For our legitimate interests or those of a third party, e.g., making sure that we can keep in touch with our customers about existing orders and new products.
What we use your personal information for: Statutory returns.
Our reason: To comply with our legal and regulatory obligations.
What we use your personal information for: Ensuring safe working practices, staff administration and assessments.
Our reason: To comply with our legal and regulatory obligations. For our legitimate interests or those of a third party, e.g., to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you.
What we use your personal information for:
When conducting our marketing campaigns:-
When conducting our marketing campaigns:-
to deliver relevant advertisements, newsletters and promotions
to you to recommend services and offers that may be of interest to you
to measure the effectiveness of the advertising provided
to improve our Site and App, services, marketing, customer experiences
for market research and survey purposes
Our reason: We rely on your consent to use your personal data when conducting our marketing campaigns. For our legitimate interests or those of a third party, i.e., to promote our business to existing and former customers.
What we use your personal information for: Credit reference checks via external credit reference agencies.
Our reason: For our legitimate interests or those of a third party, i.e., to ensure our customers are likely to be able to satisfy invoices for our services.
What we use your personal information for: External audits and quality checks, e.g., for ISO or Investors in People accreditation and the audit of our accounts.
Our reason: For our legitimate interests or those of a third party, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards. To comply with our legal and regulatory obligations.
What we use your personal information for: Managing your account with us: To create and manage your account with us and to communicate with you about your account, fees, and membership terms, inform you of products and services that may be of interest to you and to allow you to participate in interactive features of our services.
Our reason: For the performance of our contract with you or to take steps at your request before entering into a contract. For our legitimate interests or those of a third party, e.g., making sure that we can keep in touch with our customers about existing orders and new products
Marketing
We may use your personal data to send you updates (by email, text message, telephone, or post) about our services, including exclusive offers, freebies, promotions, or new services.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘Use of Information’). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by contacting us at support@teampeachproject.com.
We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell it with other organisations for marketing purposes.
Who we Share your Personal Information with
We routinely share personal information with:-
Third parties we use to help deliver our products and services to you, e.g., payment service providers, suppliers, third-party software providers, and business partners
Other third parties we use to help us run our business, e.g., marketing agencies, mailing houses, systems providers, accounts payable, website hosts, our banks and couriers.
Third parties approved by you, e.g., social media sites you choose to link your account to or third party payment providers; and Credit reference agencies, Royal Malaysian Customs Department, regulators and other authorities who may act as processors who require reporting of processing activities in certain circumstances.
We will share personal information with law enforcement or other authorities if required by applicable law. We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers ensuring they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations. We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a restructuring. Usually, information will be anonymised, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
Where your Personal Information is Held
Information may be held at our offices and those of our third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal information with’).
How Long your Personal Information will be Kept
We will keep your personal information while you have an account with us, or we are providing products and services to you. Thereafter, we will keep your personal information for as long as is necessary:-
to respond to any questions, complaints or claims made by you or on your behalf;
to show that we treated you fairly;
to keep records required by law.
Keeping your Personal Information Secure
We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to Contact Us
If you wish to contact us, please send an email to support@teampeachproject.com
Cookies and Other Tracking Technologies
A cookie is a small text file which is placed onto your device (e.g., computer, smartphone or other electronic device) when you use our website or mobile application. We use cookies, web beacons, tracking pixels and other tracking technologies on our website including other media channels, mobile websites, or mobile applications related or connected to our Site. This helps us recognise you and your device and store some information about your preferences or past actions.
For further information on cookies and web beacons, tracking pixels and other tracking technologies on our website, and our use of such tracking technology, when we will request your consent before placing them and how to disable them, please see our Cookie Policy: www.teampeachproject.com/cookiepolicy